Evolution Of Voice Technology(Part-1)

 Introduction

• Voice has always been the most commonly used medium of communication amongst humans. Verbal communication has been preferred over other forms like writing as it’s more spontaneous and natural mode of interaction. The tone of verbal communication distinguishes it from textual/written communication, ensuring that the former is more conversational and easier to comprehend on most occasions Advancements in artificial intelligence (AI) and speech recognition technologies have provided companies with huge opportunities and allowed them to gain significant advantages in meeting the ever-growing customer expectations. This is evident from the huge growth in voice technologies in the last few years. Voice has become a significant part of technology-driven apps which are becoming increasingly better at communicating in a humanlike manner.
  
  
  

Increase in present-day usage

 There has been considerable progress in the development of AI-enabled speech-to-text and text-to-speech hosted services, making seamless voice-driven customer experience a reality. This opens up a wide range of opportunities for voice to become a crucial part of businesses in the future. “All enterprises must have a strategy for harnessing voice, which is set to be the next big revolution” says Sumit Srivastav, Intelligent Automation Leader, PwC India. Earlier, consumers of voice technology preferred using it for simpler and instructional tasks such as setting alarms, making phone calls and conducting voice-based searches for movies and news updates. The development of more mature and advanced voice technology is enabling machines to handle complex tasks by simply conversing with users. This provides organisations with multiple opportunities to voice technology.